Shipping and returns

Shipping

Mainland Spain

Economy shipping (no tracking): free on orders from €10. On orders from €4.99 to €9.99 it costs €2.90, and on orders under €4.99, €3.95. Estimated 3 to 5 business days.

Premium shipping (boxed, with tracking): €1.90 on orders from €10. It is a faster service than economy shipping; the estimated time is shown at checkout.

Balearic Islands

Premium shipping (boxed, with tracking): €2.90 on orders from €15. Estimated 3 to 5 business days.

Canary Islands

We do not currently ship to the Canary Islands.

Other countries

Spain's shipping conditions (free shipping and €1.90 premium shipping) do not apply to other countries.

Delivery times are estimates and are not a delivery guarantee.

Returns

Right of withdrawal

You have the right to withdraw from your purchase within 14 calendar days of receiving your order (or the last delivery, if it arrives in separate shipments), without giving a reason and without penalty, in accordance with articles 102 to 108 of Spanish Royal Legislative Decree 1/2007.

How to exercise it

Tell us clearly by email (hello@auranoire.store) or on WhatsApp, quoting your order number. It is enough to send it within the 14 days: you do not need any authorisation to withdraw. After your message we will give you the address and instructions to return the products, which you must send within 14 calendar days of telling us.

Refund

We will refund the payments received, including the cost of ordinary delivery (the cheapest we offer), within 14 calendar days of receiving your notice, using the same payment method you used. If you voluntarily chose a more expensive shipping option, such as premium shipping, we do not refund that supplement. We may withhold the refund until we receive the products or you prove you have sent them back.

Return costs

If you withdraw and there is no defect or error on our part, the direct cost of returning the products is borne by the customer. We tell you this here, before you buy. If your order arrives damaged, faulty or wrong, you do not pay for the return (see “Damaged, faulty or incorrect products”).

Condition of the products

You are liable for any loss in value of the products only if you handle them more than necessary to establish their nature, characteristics and functioning (for example, if you have used the perfume). In that case we may deduct a proportionate, justified amount from the refund, which we will explain to you. We apply no automatic penalties and do not reject a return just because the product is open. We therefore recommend you do not use the perfume before deciding.

Damaged, faulty or incorrect products

If your order arrives damaged or faulty, or is not what you ordered, write to us as soon as possible with your order number and a photo. This is different from withdrawal: the costs are ours and it is resolved under the legal guarantee (3 years from delivery) by repair, replacement, price reduction or termination of the contract, as appropriate.

Exceptions

Withdrawal does not apply in the cases the law excludes (article 103), such as personalised products. We do not automatically apply to any order the exception for sealed goods that cannot be returned for health or hygiene reasons.